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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bren Diehl

March 26, 2025

5  out of  5
rating by Bren Diehl
"I absolutely love this insurance company so much! The customer service is absolutely incredible, the staff are always so friendly and helpful, they always make me feel so welcomed and apart of their company. They are always on top of taking care of claims immediately and keeping you updated on your claim status. I can't begin to say enough of how happy I am to have an insurance company like them. Im not just saying this, I deeply mean it, if you have a difference insurance company you should switch to them not only for their care to provide fantastic services but because of the small town family vibe they give when you speak to them. 10/10 highly recommend and wish I could give more stars."
We responded:
"Brenda-Lynn, thank you for the review! Our office loves helping customer last get the right insurance coverage for the right price!"
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Jazlyn logue

March 25, 2025

5  out of  5
rating by Jazlyn logue
"Matt Randall's office is the best insurance company i have ever dealt with. Everyone is very helpful and treat you like family, truly! I love they cover my car, home, and life!"
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Susan Melendez

March 7, 2025

5  out of  5
rating by Susan Melendez
"State farm Insurance and Dawn were really great. I had an accident in January and they took care of everything from settling the claim to taking care of the rental car I needed. They kept checking back with me to make sure that I was OK and that they had all the information they needed to settle up with the “at fault driver’s” insurance company. Thank you State Farm!"
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Daniel Saltzgiver

March 5, 2025

5  out of  5
rating by Daniel Saltzgiver
"I have been a State Farm customer for over 50 years. Because of moving to a new area I changed by agent to Matt Randall in Bedford. What a difference, Matt and his complete staff are customer service all the way! I had hit a deer and needed extensive work done on my vehicle. It took a very long time to get my parts because of the vehicle make. My customer service person, Dawn, called on a regular basis to keep me informed of the progress and to offer any help that was needed. I am so glad I chose Matt Randall to be my agent. Thanks again for being there and helping to make a difficult situation better."
We responded:
"Daniel, thank you for leaving a review! We love hearing from our customers. Dawn does a great job helping customer who have had an unexpected ."
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Linda Smith

February 24, 2025

5  out of  5
rating by Linda Smith
"My husband and I have been State Farm customers since we got married (57) years. All of our agents have been great and Matt continues to provide the excellent service we expect."
We responded:
"Linda, we appreciate your loyalty to us and we will continue to provide the best possible experience to you and your family!"
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Linda Smith

February 24, 2025

5  out of  5
rating by Linda Smith
"Dawn was very helpful and checked in with me to make sure everything was taken care of with my claim. Everyone at Matt’s office are friendly and helpful"
We responded:
"Linda, we are happy to hear that we were able to assist during your claim. That is when we need to be there the most for you. "
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Lea Palermo

February 24, 2025

5  out of  5
rating by Lea Palermo
"Top notch! They go above and beyond! Extremely easy and great to deal with! The Best!"
We responded:
"Lea, thank you for the review. Helping customers with all their insurance and financial service needs is what we are all about! "
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Zachary Anderson

February 10, 2025

5  out of  5
rating by Zachary Anderson
"Beyond excellent satisfaction. The employees really care about doing everything they can to help you. They worked with me when i hit a deer to get my 427HP Subie back on the road again"
We responded:
"Thank you for leaving a review. Our office always loves hearing from our customers about their experience with us!"
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Jacob Welty

January 24, 2025

5  out of  5
rating by Jacob Welty
"Matt is very personable and easy to talk to. Great at explaining coverages and I've never had a bad experience. Recommend."
We responded:
"Jacob thank you so much for the review! We strive to give every customer the best experience possible."
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Linda Hartsock

January 24, 2025

5  out of  5
rating by Linda Hartsock
"I’m so glad that several years ago I switched my auto and homeowners insurance policies to Matt Randall, State Farm Agency. Recently, I was involved in an auto accident, due to no fault of my own. I immediately stopped at their office for advice and assistance. I was greeted by Dawn who was extremely helpful and moved quickly on processing the claim through their office. She kept in touch with me on a regular basis throughout the entire ordeal. She was so informative, kind, caring and compassionate. She’s the BEST!"
We responded:
"Linda, thank you so much for leaving a review. We are so glad to you have as a policy older also!"
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Tracy Harris

January 23, 2025

5  out of  5
rating by Tracy Harris
"Very helpful and very understanding through a difficult time!!! Thank you all!!!"
We responded:
"Tracy thank you so much for the review! We are here when our customers need us!"
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Jon Paros

December 23, 2024

5  out of  5
rating by Jon Paros
"Always the best! They will take care of ALL of your insurance needs with a smile. It feels good to know you have a team on your side and will always go the extra mile. Dawn is an absolute superstar every time we speak! A+++"
We responded:
"Jon, thank you for the review! Hearing from our clients makes our day!"
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Joan Patterson

December 17, 2024

5  out of  5
rating by Joan Patterson
"Always have quick service with friendly and knowledgeable staff."
We responded:
"Joan, thank you for the review. Our staff always tries to go above and beyond for our customers!"
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chris chamberlain

December 4, 2024

5  out of  5
rating by chris chamberlain
"Quick fast service and was quick to answer any questions I needed."
We responded:
"Chris, thank you for leaving a review. We always try to provide our customers with the best experience possible. "
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Sherry Polinski

October 30, 2024

5  out of  5
rating by Sherry Polinski
"Although I as of now am not a State Farm customer, whenever I contacted the Matt Randall State Farm Insurance agency for information the representative listened to my request for information and was very kind and treated me with respect."
We responded:
"Sherry, thank for the review. We also try to provide the best service and the best price!"
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Monica Ivy

October 11, 2024

5  out of  5
rating by Monica Ivy
"I am so very glad I opted to change my insurance for my home and car to Matt Randall State Farm. My agent was Marrisa. She was very friendly, professional and listened to my needs. She was able to match my current bundled policy for less...I was shocked! I also had occasion speak to Casey on the phone. She too was very helpfull and was able to answer any questions I had. I made a good decision to change to Matt Randall State Farm and he is very lucky to have Marrisa and Casey representing his buisness"
We responded:
"Monica, thank you so much for the review. Marissa and Casey take pride in providing every customer with a remarkable experience. "
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allyssa wilson

September 23, 2024

5  out of  5
rating by allyssa wilson
"Everyone I have spoke to at this office is very informative & kind!"
We responded:
"Alyssa thank you for recognizing our teams efforts. They make sure to help every customer on every interaction. "
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Philip Norrell

September 20, 2024

5  out of  5
rating by Philip Norrell
"Matt and his team are amazing, they worked hard to find me the right policies to provide the coverages I needed at a price I could afford. They are friendly professional and helped me get my coverage quickly and at a lower price. Great team."
We responded:
"Phillip, thank you for leaving a review. Help customers find the right coverage at the right price is what our team is all about!"
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John Kinnamon

September 20, 2024

5  out of  5
rating by John Kinnamon
"Great folks, very understanding and patient with me."
We responded:
"John, thank you leaving a review. Our team loves the hear from our customers!"
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Scott Schraeder

September 20, 2024

5  out of  5
rating by Scott Schraeder
"Awesome agent and awesome office."
We responded:
"Thank you Scott, our team always tries to go above and beyond for our customers!"
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Lea Palermo

September 18, 2024

5  out of  5
rating by Lea Palermo
"Very nice Staff. Exceptionally easy to work with. Great service."
We responded:
"Lea, thank you so much for the review. We loving to hear from our customers!"
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chassidy akbar

August 26, 2024

5  out of  5
rating by chassidy akbar
"Ms Dawn, Marissa, Becky and all the wonderful staff are incredibly awesome 👌."
We responded:
"Chassidy, our team is always trying to go above and beyond for customers. Thank you for recognizing their efforts!"
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jackie raymond

August 21, 2024

5  out of  5
rating by jackie raymond
"Always has service and is extremely helpful"
We responded:
"Jackie thank you for leaving a review! We alway try to go above and beyond for our customers!"
Profile photo of Brian Morgan

Brian Morgan

July 29, 2024

5  out of  5
rating by Brian Morgan
"Matt has assembled a great team in his office. They were able to help me with all of my insurance needs"
We responded:
"Brian thank you for the review. My team strives to provide the best experience to each and every customer!"
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Brad Shaffer

July 10, 2024

5  out of  5
rating by Brad Shaffer
"The staff answering the phones are attentive, polite, professional, and helpful. They help making anything I need there a breeze."
We responded:
"Brad thank you for the review. We are all about helping customers when they need us!"