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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bro Mc

July 31, 2025

5  out of  5
rating by Bro Mc
"I'm a new customer, but have had an amazing experience. What stood out the most was the attention to detail and customer service. When setting up a new policy I always felt supported and confident in their guidance. They made the entire process easy and stress-free!"
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JESSE LANDIS

July 30, 2025

5  out of  5
rating by JESSE LANDIS
"This office provides exceptional customer service and they truly care about their customers!"
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Karen Ringler

July 11, 2025

5  out of  5
rating by Karen Ringler
"I have been with State Farm since 1987 and they never disappoint. The team that Matt has put together are great. Recently had claim for deer damage. From the claim reporting to getting my car back from the body shop, they made the process as painless as possible. Always checking in to see if I needed anything and making sure everything went smoothly. Keep up the great work Matt Randall State Farm!"
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Autumn Wharton

June 27, 2025

5  out of  5
rating by Autumn Wharton
"I’ve been with State Farm for 26 years and I have always been very satisfied with the company. Matt and his team are very responsive and helpful with claims and any other issues you may have. I highly recommend them!"
We responded:
"Autumn thank you for review and for being such a loyal customer for 26 years. We want to continue to provide you and all our customers a remarkable experience! "
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kevin cartwright

June 26, 2025

5  out of  5
rating by kevin cartwright
"This place is GREAT !!! Called I don't know how many others and was told they would get back to me promptly. Yeah, not so much. I had my quote with this place WHILE I was on the phone with them. Their rates were way better than everybody's. Definitely satisfied with this agency."
We responded:
"Kevin, thank you for leaving a review. My team is dedicated to making sure every customer is taken care of!"
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Soggy Icecube

June 7, 2025

5  out of  5
rating by Soggy Icecube
"Hey I just wanted to leave a quick review and say these guys are awesome and they were patient insightful and willing to explain things until I actually understood them"
We responded:
"Thank you so much for leaving a review. We always try to provide a remarkable experience to our customers."
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Eddie Young

June 4, 2025

5  out of  5
rating by Eddie Young
"They are an amazing team of people who work with you. I recommend them"
We responded:
"Eddie, thank you so much for leaving a review! My team and I are here to help customers with all their insurance and financial service needs."
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JC

June 3, 2025

5  out of  5
rating by JC
"We have been with Matt Randall’s State Farm office for almost a year. We are quite impressed with the quality of care we’ve received from all of the staff. Not only are they knowledgeable and extremely helpful, they go the extra mile to ensure we get the best service as possible. Anytime we’ve called with a question or concern, they are diligent and on top of everything. The staff has always been kind, caring, and attentive. We highly recommend this office for any of your insurance needs!"
We responded:
"JC, thank you for leaving a review. Are team strives to provide the best possible customer service to our customers!"
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Ryan Miller

May 30, 2025

5  out of  5
rating by Ryan Miller
"We had great customer service and very helpful and very friendly people"
We responded:
"Thank you so much, Ryan! We truly appreciate you taking the time to share your experience. At Matt Randall State Farm, our mission is to treat every customer like family and make sure you’re taken care of — whether it’s answering a quick question or helping through a claim. We’re grateful for the opportunity to be your local insurance team and we’re always here when you need us. Thanks again for your kind words!"
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Buck Murphy

May 5, 2025

5  out of  5
rating by Buck Murphy
"Matt is very personable and makes talking insurance painless. I fully trust Matt in his team to get me the best policy to fit my needs. I highly recommend Matt and his team for anyone looking for an insurance agent!"
We responded:
"Buck, thank you so much for the review! We love working with customers like you to make sure you are protected from the unexpected. "
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Allen M

May 3, 2025

5  out of  5
rating by Allen M
"Extremely friendly service and concern for my preferences and willing to work with me."
We responded:
"Allen, thank you for leaving a review! Helping customers is what we are all about!"
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Eric Roberts

April 29, 2025

5  out of  5
rating by Eric Roberts
"I had the best experience with Matt and his assistant Maria. They are extremely knowledgeable and the consummate professionals. They were bale to save me over $1000 in switching from Allstate to State Farm and bundling both home and auto. I encourage anyone with an existing policy elsewhere to chat with Matt and Maria!!"
We responded:
"Eric thank you for leaving a review! We are so happy we were able to help you and your family save while giving you Bette coverage. Maria is all about helping each customer get the right coverage at the best price!"
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Joe Farris

April 22, 2025

5  out of  5
rating by Joe Farris
"Dawn was very helpful and reassuring throughout the claim process. She followed up when she said she would. Highly recommended"
We responded:
"Joe, thank you for leaving a review. Dawn is always there for our customers to belong them recover from the unexpected. "
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Bradley Zembower

March 28, 2025

5  out of  5
rating by Bradley Zembower
"State Farm has gone above and beyond for me as an insurance company. The consistently have the best rates in my area for home and auto coverage. Their customer service is professional and courteous. Any time I have a question or concern, they are available with an answer."
We responded:
"Bradley, we want to thank you for leaving a review. My team is always trying to provide a remarkable experience to every customer. "
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Bren Diehl

March 26, 2025

5  out of  5
rating by Bren Diehl
"I absolutely love this insurance company so much! The customer service is absolutely incredible, the staff are always so friendly and helpful, they always make me feel so welcomed and apart of their company. They are always on top of taking care of claims immediately and keeping you updated on your claim status. I can't begin to say enough of how happy I am to have an insurance company like them. Im not just saying this, I deeply mean it, if you have a difference insurance company you should switch to them not only for their care to provide fantastic services but because of the small town family vibe they give when you speak to them. 10/10 highly recommend and wish I could give more stars."
We responded:
"Brenda-Lynn, thank you for the review! Our office loves helping customer last get the right insurance coverage for the right price!"
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Jazlyn logue

March 25, 2025

5  out of  5
rating by Jazlyn logue
"Matt Randall's office is the best insurance company i have ever dealt with. Everyone is very helpful and treat you like family, truly! I love they cover my car, home, and life!"
We responded:
"Jazlyn, thank you for the review. We love to help out customers we all their insurance needs!"
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Susan Melendez

March 7, 2025

5  out of  5
rating by Susan Melendez
"State farm Insurance and Dawn were really great. I had an accident in January and they took care of everything from settling the claim to taking care of the rental car I needed. They kept checking back with me to make sure that I was OK and that they had all the information they needed to settle up with the “at fault driver’s” insurance company. Thank you State Farm!"
We responded:
"Susan thank you for leaving a review. Being there for customers when they have a claim is what we do. Dawn is always there to help our customers."
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Daniel Saltzgiver

March 5, 2025

5  out of  5
rating by Daniel Saltzgiver
"I have been a State Farm customer for over 50 years. Because of moving to a new area I changed by agent to Matt Randall in Bedford. What a difference, Matt and his complete staff are customer service all the way! I had hit a deer and needed extensive work done on my vehicle. It took a very long time to get my parts because of the vehicle make. My customer service person, Dawn, called on a regular basis to keep me informed of the progress and to offer any help that was needed. I am so glad I chose Matt Randall to be my agent. Thanks again for being there and helping to make a difficult situation better."
We responded:
"Daniel, thank you for leaving a review! We love hearing from our customers. Dawn does a great job helping customer who have had an unexpected ."
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Linda Smith

February 24, 2025

5  out of  5
rating by Linda Smith
"My husband and I have been State Farm customers since we got married (57) years. All of our agents have been great and Matt continues to provide the excellent service we expect."
We responded:
"Linda, we appreciate your loyalty to us and we will continue to provide the best possible experience to you and your family!"
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Linda Smith

February 24, 2025

5  out of  5
rating by Linda Smith
"Dawn was very helpful and checked in with me to make sure everything was taken care of with my claim. Everyone at Matt’s office are friendly and helpful"
We responded:
"Linda, we are happy to hear that we were able to assist during your claim. That is when we need to be there the most for you. "
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Lea Palermo

February 24, 2025

5  out of  5
rating by Lea Palermo
"Top notch! They go above and beyond! Extremely easy and great to deal with! The Best!"
We responded:
"Lea, thank you for the review. Helping customers with all their insurance and financial service needs is what we are all about! "
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Zachary Anderson

February 10, 2025

5  out of  5
rating by Zachary Anderson
"Beyond excellent satisfaction. The employees really care about doing everything they can to help you. They worked with me when i hit a deer to get my 427HP Subie back on the road again"
We responded:
"Thank you for leaving a review. Our office always loves hearing from our customers about their experience with us!"
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Jacob Welty

January 24, 2025

5  out of  5
rating by Jacob Welty
"Matt is very personable and easy to talk to. Great at explaining coverages and I've never had a bad experience. Recommend."
We responded:
"Jacob thank you so much for the review! We strive to give every customer the best experience possible."
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Linda Hartsock

January 24, 2025

5  out of  5
rating by Linda Hartsock
"I’m so glad that several years ago I switched my auto and homeowners insurance policies to Matt Randall, State Farm Agency. Recently, I was involved in an auto accident, due to no fault of my own. I immediately stopped at their office for advice and assistance. I was greeted by Dawn who was extremely helpful and moved quickly on processing the claim through their office. She kept in touch with me on a regular basis throughout the entire ordeal. She was so informative, kind, caring and compassionate. She’s the BEST!"
We responded:
"Linda, thank you so much for leaving a review. We are so glad to you have as a policy older also!"
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Tracy Harris

January 23, 2025

5  out of  5
rating by Tracy Harris
"Very helpful and very understanding through a difficult time!!! Thank you all!!!"
We responded:
"Tracy thank you so much for the review! We are here when our customers need us!"